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| | Product Details | | Product Length: | 5.31 inches | | Product Width: | 5.31 inches | | Product Height: | 1.38 inches | | Package Length: | 9.06 inches | | Package Width: | 6.3 inches | | Package Height: | 1.97 inches | | Package Weight: | 3.31 pounds | | Average Customer Rating: |  based on 4 reviews |
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| | Customer Reviews | Average Customer Review: ( 4 customer reviews )
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Most Helpful Customer Reviews
26 of 27 found the following review helpful:
 OK device, Terrible seller Jun 19, 2009
By J. Steven
I bought my Baby Comp on Amazon because I had a gift certificate, but I wish I had bought it from RaXMedical.
When I got the device, the cover was already broken and it completely broke not long after that. The computer still works (supposedly), but the cover won't stay put unless I keep a strong rubber band around it.
When I contacted them, they were unwilling to help. I asked for at least a partial refund, since RaXMedical said it would probably have to be sent back to Germany, and I would have to pay for the shipping cost and lose weeks of data (if you're trying to conceive, you know that weeks of no data aren't negligible).
They ignored my e-mails, and wouldn't exchange the device for a new one either. Eventually, someone named Murray sent me a useless and laconic e-mail, and then refused to answer my questions altogether.
Also, if you have questions, they will not help you. RaXMedical ended up answering all my questions within 24 hours, even though I did not buy the Baby Comp from them.
I am having lots of trouble with the Baby Comp at this point. I got green lights when I shouldn't have, was told I was pregnant when I was not, and now my cycle shows I did not ovulate when I actually did. Fertilityfriend (a free online program) wasn't fooled, and got everything right each time, and gave me the correct day I would get my period every time.
In the end, I don't think I can recommend the device considering its price. A regular basal thermometer, CM, and fertility friend are all you need and will cost you much less that this device. I don't know if I'm getting strange data because the device is actually broken, or if it's just unreliable, but I guess I'll never know since Onlyincanada is ignoring all my e-mails.
All I wanted was a partial refund for my trouble, or a new device (I would send back this one without a second thought at this point), but they won't hear of it.
If you're really set on getting a baby comp, at least get it through someone else.
2 of 3 found the following review helpful:
 If you want to have a covered warranty do not buy from Jane Bana Feb 21, 2011
By Warranty
Seller Jane Bana: This seller is an unauthorized Lady-Comp seller. If you buy from this person your product is not covered by warranty. It would be wise to check your seller to see if they are an authorized Valley Electronics distributor. The authorized sellers can be found on lady-comp website.
Nothing magical here. Automated old temperature method. Sep 26, 2011
By Pradeep Wijetunga
We have this for 5 years. I dont think this device is anything magical. It is just the temperature method and nothing more nothing less. I am saying this becasue from our experiance if you miss a date the device go to panic mode . It will put more yellow days all along. This is not worth 400$. I would say 200$ max
4 of 7 found the following review helpful:
 Disappointed Aug 11, 2010
By Robert Sosin
We were very excited when we purchased the Baby Comp. It seemed like it would help clarify the complication of keeping track of fertile days. We were so disappointed when the very expensive unit we received did not work properly. We called Rax medical Customer Service repeatedly. We had bought it from Rax medical, not Amazon. I just wanted to post here to warn Amazon customers. It is not an actual customer service line, just an answering service, and someone calls you back during regular business hours. They thought our charger was defective and told us they would send us a new one within the week. A week came and went, and we called to complain that we had not received the replacement battery charger. They said it would arrive soon. Two weeks came and went, same drill. It has been three weeks now so we are trying to return the unit. We want to wash our hands of the whole experience. For such an expensive item, we felt they should have rectified the fact that they sent us a faulty unit much more quickly. In fact, they should have tested all the components before they sent it with that price tag. Now, we feel foolish for having sunk so much money into a product of poor quality from a company that does not stand behind the quality of their products. Who knows if they will even let us return it. We are trying. I will write again if they wont let us to warn others.
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